Category
Customer Service
Publish Date
Tuesday 11-02-2025
Country
Egypt
Gender
any
Years Of Experience
Salary
Negotiable
"Customer Service & Collections Agent“ is required for a multinational fintech services company located in Downtown
Responsibilities:
- Respond to customer inquiries via phone, email, and chat, ensuring high levels of satisfaction.
- Resolve customer issues and complaints promptly and professionally.
- Provide information about products, services, and account details.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Contact customers with overdue accounts to arrange payment solutions and negotiate payment plans in alignment with company policies.
- Handle billing inquiries and discrepancies, providing solutions and clarifications.
- Update account information and payment status accurately in the system.
- Maintain compliance with regulatory requirements in all collection activities.
- Days Off: Saturday and Sunday.
Requirements:
- Bachelor’s degree in business administration or any related field.
- Fluent in English is a must.
- Preferable customer service experience.
- Gap year candidates are welcome.
