Category
IT
Publish Date
Tuesday 28-05-2024
Country
Egypt
Gender
any
Years Of Experience
Salary
Negotiable
"Microsoft Dynamics - CRM Functional Consultant" is required in a global supply chain service Company located in New Cairo.
Job Description:
- Gather and analyze requirements for CRM system implementation and conduct workshops and interviews to understand business processes.
- Configure and customize Dynamics 365 CRM to meet requirements. Implement and maintain CRM entities, forms, workflows, and business rules.
- Plan and execute data migration strategies to ensure a smooth transition to Dynamics 365 CRM. Validate and cleanse data to maintain data integrity.
- Provide training to end-users on system functionalities and provide post-implementation support and address user queries and issues.
- Create and maintain documentation for system configurations, customizations, and processes. Develop user manuals and training materials.
- Collaborate with cross-functional teams including developers, business analysts, and project managers. Work closely to ensure alignment between CRM solutions and business goals.
Requirements:
- Bachelor's degree in a relevant field (business, information technology, etc.).
- Previous experience as a Dynamics 365 CRM Functional Consultant or similar role.
- Proficiency in configuring and customizing Dynamics 365 CRM.
- Understanding of CRM modules such as Sales, Customer Service, and Marketing.
- Strong programming skills in languages like C#, JavaScript, and .NET.
- Knowledge of integration techniques, including RESTful APIs and middleware.
- Understanding of database concepts and experience with SQL.
- Strong communication and interpersonal skills to interact with clients and team members effectively.
- Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate or equivalent is a plus.
