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Customer Support Associate

Category Customer Service
Publish Date Tuesday 05-12-2023
Country Egypt
Gender any
Years Of Experience 1 - 2 Years
Salary Negotiable

‘’Customer Support Associate’’ is required for an international Apparel & Fashion Company Located in New Cairo.


Key Responsibilities:
  • Resolve customer requests in a timely manner by going above and beyond to ensure a consistently great experience.
  • Review ticket responses to meet quality standards and improve current processes when necessary.
  • Maintain alignment with all brand and marketing initiatives, and to be up-to-date with new launches, new materials, sizing, etc.
  • Tackle day to day operational tasks, such as processing and facilitating returns exchanges between customers and fulfillment team.
  • Report on key customer service metrics and share learnings and insights on a regular basis.
  • Coordinate between customers, fulfillment/warehouse team and in-store sale associates.

Requirements:
  • Bachelor’s Degree is a MUST.
  • Minimum 1 yearof experience as a customer service associate.
  • Fluency in English is a must.
  • Ability to work nights and/or weekends.
  • Excellent Communication and organizational Skills.
  • Proficient with MS Office Suite.
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