Customer Service Representative

Category Customer Service

Publish Date Monday 18-09-2023

Country Egypt

Gender any

Years Of Experience 6 - 9 Years

Salary Negotiable

“Customer Service Representative “is required for an international Lubricants & Grease Trading company located in Cairo.

Responsibilities:

Understand the commercial market and specific customer needs.
Work closely with the sales team and customers to provide feedback and turnaround orders.
Collaborate with supply chain partners and third-party transportation partners to determine the most effective way to execute order fulfillment to the customer
Enter export sales orders in SAP in a timely manner and provide order confirmation / proforma invoice to the customer.
Communicate with customers on order execution timeline and commercial requirements to be fulfilled for order execution.
Coordinate order execution with Logistics, Plants / Warehouses, Transportation Partners (Freight Forwarders, Carriers, and Steamship Lines) third-party vendors, and Finance, andcredit control.
Completing foreign trade data requirements, and generating export documents in SAP.
Manage complete documentation and dispatch documents to customers in a timely manner to facilitate clearance of load at destination.
Work with Master Data, Global Trade Management, and Treasury for setting up and screening of new parties included in the transaction (customers, third parties, banks, freight forwarders, countries).
Assure ongoing regulatory compliance for the order and ensure accuracy of export documents and charges.
Manage quality of order execution and take the lead in the resolution of issues/problems brought up by customers.
Monitor and review the timeline for management of orders and order execution.
Generate weekly/monthly management reports to highlight order execution status, service levels, and quality.
As a part of the supply chain team, lead the improvement and development of processes and initiatives related to customer and order management.

Requirements:

Bachelor's degreeFull-time graduate degree from a recognized Institute with basic computer skills.
Years of Experience 7 years and above.
Experience BackgroundExcellent communication and people skills
Ability to prioritize and excellent time management.
Computer literacy & proficiency in MS Office (mainly Excel /PowerPoint)
Ability to remain professional, courteous, confident, and patient at all times
Strong analytical skills.

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Customer Service Representative