Top Business Group for Human Resources

Supporting Manager

Category Customer Service
Publish Date Tuesday 05-04-2022
Country Egypt
Gender any
Years Of Experience 3 - 5 Years
Salary Negotiable

A multinational company located in 6th of October is hiring a Supporting Manager


Job Description:
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers' issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused on that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
Qualifications:
  • Proven working experience as a Customer Service Manager, Retail Manager, orAssistant Manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases, and tools
  • Awareness of the industry’s latest technology trends and applications
  • Ability to think strategically and lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Business Administration or related field