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Senior Customer Service

Category Customer Service
Publish Date Tuesday 18-08-2020
Country Egypt
Gender any
Years Of Experience 3 - 5 Years
Salary Negotiable

A multinational company located in 10th of Ramdan is hiring a Senior Customer Service


Job Description:
  • Deal directly with customers by either e-mails, telephone or face to face
  • Respond promptly to customer inquiries
  • Handle, follow up and resolve customer complaints
  • Organize workflow to meet customer timeframes
  • Manage customers' urgent requests
  • Communicate and coordinate with internal departments.
Qualifications:
  • Managelargeamounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service teamsales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
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