Category
Marketing
Publish Date
Sunday 17-03-2019
Country
Egypt
Gender
any
Years Of Experience
0 – New Graduate
Salary
Negotiable
A multinational company located in 5th settlement is hiring a Digital and Social Media Advisor - Consumer Care Agent
Job Description:
- Handling received engagement to the Company'sMiddle East Consumer Care Center for different contact reasons and through various channels (telephone, Emails, contact us forms andsocial contacts)
- Guide the Company'sconsumers through complainhandling and other queries regarding the company's products range.
- Handle followers online conversation on different digital assets/platforms (FB, Twitter, YouTube, Instagram..etc.)
- Prepare effective early warning reports about corporate issues; real-time alerts and regular updates in case of crisis.
- Promote and support continuous improvement initiatives by leveraging the company's practices such as ORs/ GSTD/FI.
- Follow and help to improvestandard global processes and standard routines.
Qualifications:
- Experience in Consumer services & Marketing or in Sales at the company's or equivalent FMCG preferred.
- University Degree (eg. Marketing, communications, business) required.
- Paid or voluntary work experience gained with a media evaluation company or within marketing/PR preferred.
- Experience working in cross functional teams required.
- English - fluent, business required.
