Employee development is one of the key skills needed for all managers and supervisors today. This program introduces processes that help acquiring and applying this essential skill.

• Management roles & responsibilities
• Elements of communication
• Coaching defined
• Coaching skills
• Steps of coaching process
• Principles of effective coaching
• Mentoring vs. Coaching
• Benefits/consequences approach
• Dealing with problem employees
• When not to coach
• Identifying coaching opportunities and needs
• Developing high performers
• Methods of feedback
• Feedback models
• Johari window: Feedback
• Confronting poor performers and coaching to higher levels of performance
• Recognition
• Case studies: Role plays
• Self-assessment
• Action plan

Upon completion of this course, participants will be able to:

• Identify and apply coaching steps
• Identify and apply feedback process
• Identify and apply recognition types

• Managers
• Supervisors
• Team Leaders

• Two days from 9:00AM to 4:00PM

• One week before the course date

• 1700 EGP (Registration is confirmed only upon payment)
• Fees include materials and attendance certificate
• Complimentary coffee breaks and light lunch

• Top Business Training Center: 17, Abdel Wahab Selim Elbeshry St. Sheraton Heliopolis, Cairo, Egypt.

• Payment should be made one week prior to course.
• Payment by cheque in Top Business’s name or cash to our address